CURRENT TURN AROUND TIMES -
Embroidery - 3-5 Business Days (plus shipping)
Vinyl - 2-3 Business Days (plus shipping)
All non-customized items will be shipped in 1-5 business days. *During the holidays (November & December) this time may be up to 7 business days.
Processing times do not include shipping time. Shipping is usually 1-5 business days.
Cancellations must be within 24 hours of order. No cancellations can be made after 24 hours of order.
Occasionally, items may be back ordered. If for any reason an item is back ordered or out of stock, we will contact you to make other arrangements for your order.
Can you do custom orders?
Yes! We can do almost any design on anything. The possibilities are endless. If you have a custom order request please contact us to get started.
Do you monogram items not purchased from Southern Sleek?
Yes! We can monogram almost anything. Please call or come into the store to receive a quote.
How quickly will I receive my items?
Please see our "Order Processing Times" section to see our current turnaround time.
What is your return/refund policy?
ONLINE RETURNS -
Returns must be postmarked within 14 days of delivery date. Returns past 14 days will not be accepted. Item must be in its original condition with tags still attached to be returned (no obvious wear/smell/makeup and/or deodorant marks). Once the returned item is received and inspected, a refund will be given in the original form of payment, minus shipping costs. Refunds may take up to 3-5 business days after issued. All sale items are final sale and not eligible to be returned/refunded. All personalized/custom/monogrammed items are final sale and not eligible to be returned/refunded. You are responsible for return shipping costs unless your item is defective/incorrect/damaged. If your item is defective/incorrect/damaged, please contact us as customerservice@southernsleek.com to get a prepaid label sent to you to return your item.
IN-STORE RETURNS -
Items must be returned within 14 days of purchase. Item must be in its original condition with tags still attached to be returned (no obvious wear/smell/makeup and/or deodorant marks). If receipt is present, a refund will be given in the original form of payment. If no receipt is present, store credit will be given. Items returned that are now on sale may have a 25% restocking fee. NO refunds/returns will be accepted after 14 days. No items without original tags and/or packaging will be accepted.
